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FAQ
Can I order a boat through your online store?
To order a boat, you must buy through a dealer in our network.
To find your nearest retailer, click krakenboats.com/locator.
How can I get information on a particular boat model?
Visit our website in the BOATS section. You will find the specifications of each model.
For all other questions, email us at info@krakenboats.com.
What are your shipping times and when will I receive my order?
We usually ship in 1-2 business days but we promise not to exceed 10 days.
The delivery time with Canada Post is 2 to 7 days for orders in Canada. Some busier times of the year may cause additional delays.
Is it possible to return or exchange an item purchased on your online store?
You may return or exchange any unused product for exchange within 14 days of receiving your order. The customer is responsible for the transport costs for the return except if the product is defective or an error occurred during your order. Only products in perfect condition will be accepted for exchange. Returns will be credited to the original method of payment. Please note that it may take up to 10 business days for the discount to appear on your bank statement.
I received a promotional code but it does not work, can you help me?
If you have received a promotional code and it‘s not working, send an email to info@krakenboats.com or chat with us in live messaging on our online store.